Unfortunately you cannot edit your orders after they have been placed. We will give you 24hrs (after the order is placed) to edit the information.If this happens to you, just email us to email@example.com and give us the information that you want to change.
If your order has already been shipped, take heart. Please contact us then we'll still try our best to make it right. We know how frustrating it can be to pay for something you can't use.
If there is an issue with with product we reprint/reship the product to you at no additional charge or hassle. If you don't want a new product, we will issue you the refund.
We will take full responsibility for misprinted or damaged items, we will require Visual Confirmation (a clear photo) from you to confirm before replacing. Send an email to our support email: firstname.lastname@example.org with your name and the order #. We do not require the item to be returned.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
Claims deemed an error on our part are covered at our expense. We’ll be happy to issue a refund or replacement.
Exchanges are a little more difficult since we print close to exact quantities of what we need. We usually order a few extras, but they go fast. If you need an exchange, email us and we’ll see what we can do
You will have up to 24-hours from when the order is placed to cancel the order.
Once the 24-hours period has passed, all orders are finalized and in production. You cannot cancel your orders but please contact us to email@example.com and we'll see what we can do.